29 March 2017

WR TO RUN TWO URS SPECIAL TRAINS FROM MUMBAI & ONE FROM UDHNA & ONE URS SPECIAL FROM BHOPAL TO AJMER via RATLAM

For the convenience of passengers and to clear extra rush of traffic for 805th Annual URS festival at Ajmer, Western Railway will run URS Special trains o­n special fare from Mumbai, Udhna Jn and Bhopal. The details of the trains are as under:-

· Train No. 09618/09617 Bandra (T)–Ajmer URS Special train o­n Special fare



      Train No.09618 Bandra (T) – Ajmer URS Special train will leave Bandra (T) at 00.30 hrs o­n Friday, 31st March, 2017 and will reach Ajmer at 20.00 hrs the same day.

           Similarly, Train No.09617 Ajmer - Bandra (T) URS Special train will leave Ajmer at 21.15 hrs o­n Wednesday, 29thMarch, 2017 and will reach Bandra (T) at 16.20 hrs the next day.

Enroute, the train will halt at Borivali, Vapi, Valsad, Surat, Vadodara, Ahmedabad, Mahesana, Palanpur, Abu Road, Sirohi Road, Falna, Marwar Jn. and Beawar stations in both the directions.

The train will have AC 2-Tier, AC 3 Tier, Sleeper Class and Second Class General Coaches.

·Train No.09620/09619 Bandra(T)–Ajmer URS Special train o­n Special fare

     

      Train No.09620 Bandra (T) – Ajmer URS Special train will leave Bandra (T) at 00.20 hrs o­n Thursday, 6th April, 2017 and will reach Ajmer at 18.05 hrs the same day.

           Similarly, Train No.09619 Ajmer - Bandra (T) URS Special train will leave Ajmer at 03.50 hrs o­n Wednesday, 5thApril, 2017 and will reach Bandra (T) at 22.00 hrs the same day.

Enroute, the train will halt at Borivali, Vapi, Valsad, Surat, Bharuch, Vadodara, Ahmedabad, Mahesana, Palanpur, Abu Road, Sirohi Road, Falna, Marwar Jn. and Beawar stations in both the directions.

The train will have AC 3 Tier, Sleeper Class, Second Sitting reserved and Second Class General Coaches.



·Train No.09612/09611 Udhna – Daurai URS Special train o­n Special fare

     

      Train No.09612 Udhna – Daurai URS Special train will leave Udhna Jn. at 14.35 hrs o­n Monday, 3rd April, 2017 and will reach Daurai at 6.00 hrs the next day.

           Similarly, Train No.09611 Daurai- UdhnaURS Special train will leave Daurai at 19.00 hrs o­n Sunday, 2nd April, 2017 and will reach Udhna Jn. at 11.10 hrs the next day.

Enroute, the train will halt at Surat, Bharuch, Vadodara, Ahmedabad, Mahesana, Palanpur, Abu Road, Sirohi Road, Falna, Marwar Jn. and Beawar stations in both the directions.

The train will have AC 3 Tier, Sleeper Class and Second Class General Coaches.

·Train No. 09603/09604 Ajmer–Bhopal URS Special train o­n Special fare

                                            (via Ratlam)                  



Train no 09603 Ajmer- Bhopal URS Special train will leave from Ajmer at 17.40 hrs o­n Sunday, 2nd April, 2017 and will reach Bhopal at 06.00 hrs the next day.

Similarly, Train No 09604 Bhopal- Ajmer URS Special will leave from Bhopal at 08.15 hrs o­n Monday, 3rd April, 2017 and reach Ajmer at 21.30 hrs the same day.

Enroute, the train will halt at Nasirabad, Bijainagar, Bhilwara, Chittaurgarh, Neemuch, Mandsor, Ratlam, Nagda, Ujjain, Maksi, Shujalpur, Sehore and Bairagarh stations in both the directions.

The train will have AC 3 Tier and Sleeper Class Coaches.

       Booking for Train Nos. 09618, 09620 and 09612 URS Special o­n special fare will open from 29thMarch, 2017 at all PRS counters and IRCTC website. 
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Measures taken by Railways for Quality and Hygience of Catering Services

In its endeavour to provide quality and hygienic food to the passengers, Railways have developed and operationalized an institutionalized mechanism for monitoring of quality and hygiene of catering services through regular inspections at various levels to address catering complaints. Penal action is taken against the licensee depending upon the gravity of lapse, which inter-alia includes imposition of hefty fines and termination of contract.
A few complaints on cleanliness of coaches are received which are addressed by Railway. Further, cleaning of coaches including toilets is done at both ends in all trains. Following schemes are also provided for cleanliness of coaches:-

(i)     On Board Housekeeping Service (OBHS) has been provided in nearly 800 trains including Rajdhani, Shatabdi, Duronto and other important long distance Mail/Express trains for cleaning of coach toilets, doorways, aisles & passenger compartments during the run of the trains. (ii) Clean My Coach Services is also provided in OBHS trains in which passenger may send a Short Message Service (SMS) on a specified Mobile number. OBHS staff travelling on the same train, contacts the passenger and carries out the cleaning work as per demand. (iii) Clean Train Station (CTS) scheme has also been prescribed for limited mechanized cleaning attention to identified trains including cleaning of toilets during their scheduled stoppages en-route at nominated stations. 39 Clean Train Stations are presently working.

The corrective measures taken/being taken to ensure hot and hygienic food is available to the passengers in trains and at stations, are as under:-

I.     Penal Action arising out of irregularities, complaints and inspections:-
(i)     Stringent action is taken by Railways and IRCTC against erring contractors. One contract has been terminated, one is under notice for termination while 16 contractors have been blacklisted for breach of terms of contracts in the last one year.

(ii)     A fine of Rs 1.8 crore (approximately) has been collected in 2108 cases in the last one year.

II.     Catering Complaint Monitoring & Redressal

(i)     Operation of Centralized Catering Service Monitoring Cell (CSMC) (toll free number 1800-111-321) for prompt redressal of passenger grievances relating to the catering and real time assistance to travelling public. This Cell gives real time assistance to 250-300 passengers per day.

(ii)     Inspections at various levels are conducted in trains and stations wherein feedback from passengers through surveys for enhanced satisfaction of the passengers is taken.

(iii)     A Twitter handle with the address @IRCATERING has also been made operational to cater to the complaints/suggestions with regard to catering services.

(iv)     Operation of All India Helpline (No.138) for rail-users to lodge complaints/ suggestions regarding food and catering services.

III.     Other significant initiatives

(i)     E-catering has been implemented at 357 A1 and A category stations for widening the range of options available to passengers for ordering fresh and hot food of their choice. Further proliferation at other major stations is being ensured.

(ii)     Empanelment of Self Help Groups (SHGs) to provide healthy, wholesome regional cuisine at an affordable cost to the travelling public through e-catering has been initiated and 9 SHGs have been empanelled at 10 stations.

(iii)     Introduction of ‘Ready to Eat’ (RTE) precooked food on trains has been mandated by Ministry of Railways through IRCTC to ensure supply of hot meals.

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Deen Dayalu Coach Scheme of Indian Railway

 During the period from April 2016 to February 2017, about 141 Deen Dayalu un-reserved coaches have been inducted in 23 pairs of Mail/Express trains. Further, induction of more Deen Dayalu coaches is an on-going process and is being done in a phased manner.

 Instructions have been issued for the provision of the following additional facilities in the Deen Dayalu coaches manufactured at Production Units of Indian Railways:

·          Provision of cushioned luggage rakes.
·          Provision of additional hand hold in doorway area.
·          Provision of J hooks near longitudinal luggage racks.
·          Toilets with polymerized floor coating.
·         Provision of bio-toilets.
·         Water level indicator.
·         Toilet occupation indication display board.
·          Enhanced mobile charging facility.
·         Fire extinguishers with anti-theft arrangement.
·         Pleasing interior and exterior colour scheme with anti graffiti measures.
·         Potable Water similar to Aquaguard type water filtration system.

The approved production programme for Deen Dayalu Coaches is given below:


Year
Deen Dayalu Coaches
2016-17
577
2017-18
385
2018-19
384
2019-20
392

            These coaches will provide a better travel experience to unreserved passengers.
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Facilities to Railway Passengers

Indian Railways have provided numerous facilities to rail passengers including the following:-
(i) Online ticket booking facility through Indian Railway Catering and Tourism Corporation (IRCTC) website thereby obviating the need to stand in queues at reservation counters.

(ii) Reserved and unreserved ticket booking facility through mobile phones.

(iii) Provision of Automatic Ticket Vending Machines (ATVMs) at Railway stations for dispensation of tickets.

(iv) Installation of Point of Sale (POS) machines at various locations of Indian Railways for enabling cashless transactions.

(v) Earmarking of separate counters at various Computerised Passenger Reservation System (PRS) centres for dealing with the reservation requisitions received from physically challenged persons, senior citizens, ladies, Ex.MPs, MLAs, accredited press correspondents and freedom fighters.

(vi) Automatic preparation of reservation charts at least 4 hours before scheduled departure of train and thereafter booking of available accommodation through internet as well as through PRS counters.

(vii) Dissemination of information about change in passenger’s reservation status in the case of Waiting list/RAC to confirmed, cancellation of trains through SMS.

(viii) Cancellation of Computerised Passenger Reservation System (PRS) counter tickets through IRCTC website or through 139.


(ix) Automatic refund to e-ticket holders in case of cancellation of trains.

(x) Introduction of Alternate Train Accommodation Scheme ‘VIKALP’ to provide confirmed accommodation to waitlisted passengers and optimal utilisation of available accommodation.

(xi) Increase in number of berths earmarked as RAC to accommodate more passengers.

(xii) Enhancement of the existing combined quota earmarked for Senior Citizens, pregnant women and female passengers 45 years of age and above to 6 lower berths per coach in Sleeper, 3 lower berths per coach in 3AC and 3 lower berths per coach in 2AC class. Further, in Rajdhani, Duronto and fully Air Conditioned/ Express trains, the number of lower berths has been increased to 4 lower berths per coach.

(xiii) Introduction of Sarathi Seva to help old and disabled passengers requiring assistance at the station and strengthen the existing services for enabling passengers to book Battery Operated Card (BOC), porter services etc. on a paid basis in addition to the existing pick up and drop and wheelchair services.

(xiv) Provision of Yatri Mitra Sewa at major stations for enabling passengers to book wheelchair services cum porter services.

(xv) Provision of cushioned seats in General Second class coaches, bottle holder and snack table in non-air conditioned Sleeper Class coaches, dustbins in Non-AC coaches, Braille signages in coaches, mugs with chain in Non-AC coaches, toilet in the newly manufactured DEMU/MEMU coaches, etc.

(xvi) Station-based e-catering services have been introduced and at present, available on 357 stations.


(xvii) 1100 Water Vending Machines have been installed at 345 stations for providing pure drinking water to travelling passengers.

(xviii) To mitigate the hardships faced by mothers while travelling with infants, Janani Sewa has been introduced to make available baby foods, hot milk and hot water.

However, strengthening/upgrading the existing passenger facilities and introduction of new facilities is a continuous and ongoing process.
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