13 March 2015

COMPLAINT MANAGEMENT SYSTEM (COMS) PORTAL OF INDIAN RAILWAYS

Shri Suresh Prabhakar Prabhu, Hon’ble Union Railway Minister recently inaugurated a Complaint Management System (COMS) portal at Rail Bhavan in New Delhi.  A new initiative of Indian Railways to make itself more responsive to customer complaints, this COMS portal consists of the following applications.





A mobile app based complaints and suggestions application (currently o­n the android platform)
A web based complaints and suggestions application o­n URL ‘www.coms.indianrailways.gov.in’.
An SMS based complaints and suggestions application o­n the no.9717630982.
A link to Centralised Public Grievance Redress and Monitoring System (CPGRAMS) will also be provided.

Shri Suresh Prabhakar Prabhu, Hon’ble Union Railway Minister recently inaugurated a Complaint Management System (COMS) portal at Rail Bhavan in New Delhi.  A new initiative of Indian Railways to make itself more responsive to customer complaints, this COMS portal consists of the following applications.





A mobile app based complaints and suggestions application (currently o­n the android platform)
A web based complaints and suggestions application o­n URL ‘www.coms.indianrailways.gov.in’.
An SMS based complaints and suggestions application o­n the no.9717630982.
A link to Centralised Public Grievance Redress and Monitoring System (CPGRAMS) will also be provided.