Indian Railways has extended the facility of e-ticketing to physically challenged persons i.e., Orthopaedically handicapped/Hearing & Speech impaired persons/Mentally Challenged/Vision Challenged passengers also.

Such persons entitled for Railway concession will approach the nearest Divisional Railway Managers Office (Commercial branch) along with all the relevant documents viz.

a) Concession Certificate as certified by the competent hospital/Doctor

b) Photo Identity proof

c) Date of Birth proof

d) Address proof and any o­ne of the 10 (ten) identified proof and

e) Two passport size photograrphs

either in person or by post for issuing Railway Photo Identity card by submitting o­ne set of attested photo copies (self attested) of the said documents.

The envelope containing documents should be superscribed “Application for issue of railway Identity Card for Physically Challenged Person for ticketing”. After due verification of the certificate/documents, such persons will be issued photo-identity card through which facilities of e.ticketing can be availed for booking of rail tickets.Until the new card is issued, the Physically Challenged Person can use the existing certificate for booking tickets in the counter.

Some of the salient features of the Photo-identity card are as follows.This Photo-identity card is not transferable and must be used o­nly o­n journey conducted by the person in which this card is issued.The element of concession shall be as per eligibility criteria based o­n the type of disability in different types of trains and class of travel.This concession is admissible to a single escort if eligible o­n the type of disability, while travelling with the card holder.This card is eligible for booking of reserved tickets from counters as well as from internet o­n www.irctc.co.in. For availing the concession of bookings, the number of the Railway photo identity card shall be mentioned at the time of booking.The card holder and escort accompanying the card holder must carry their respective Photo identity cards in original during the journey for verification purposeby authorised railway official.At the thime of booking concessional tickets at the counter, the card holder must produce the Photo-identity card in original and submit a photocopy of the same