9 Jan 2016


Information for our passengers

Indian Railway has been serving the nation for more than 150 years and  provides various Services to it’s esteemed passengers for Safe and Comfortable journey. To help the passengers Indian Railway  has provided different Phone Nos. / Web sites  for enquiry, security, information, feed back, suggestions & grievances as stated below :-

1) Passengers Helpline No.           :        138 ( for Emergency Medical help, Catering Services, Cleanliness,  Coach Maintenance etc.)
2) Security Helpline No.                  :       182
3) Passengers information No.       :       139 (Train Arrival/Departure, PNR information,  Seat Availability etc.)
4) All India  feedback and Suggestions through SMS No. – 9717630982
5) National Train Enquiry System (NTES)   :   http://enquiry.indianrail.gov.in/ntes/
(An Android application is also available)
6) Complaint Management  System   (COMS) Portal : http://www.coms.indianrailways.gov.in/criscm/intranet_user.seam

Konkan Railway provides utmost care to its esteem passengers in terms of “Sadar Seva” and believes in “A Customer Is the Most Important Visitor on Our Premises”. In addition to above facilities, Konkan Railway has introduced additional phone numbers for various services as given below.

1) Voice based Public Grievance Registration System Toll Free No. : 1800 266 5725
2) SMS Public Grievance No. :  09004470700
3) For status of running trains call center Toll Free No.    : 1800 233 1332