11 March 2016

HON’BLE MINISTER FOR RAILWAYS, SHRI SURESH PRABHAKAR PRABHU LAUNCHES THE “CLEAN MY COACH INITIATIVE” TO PROVIDE A SOLUTION FOR CALLING TRAIN CLEANER THROUGH A THREE- MODE PLATFORM AT NEW DELHI, MUMBAI AND LUCKNOW JN RAILWAY STATIONS TODAY

DEDICATED SMS MOBILE NUMBER 58888 CATERS TO CLEAN MY COACH INITIATIVE

DEDICATED WEBISTE WWW.CLEANMYCOACH.COM

MOBILE APP CLEANMY COACH


SATISFACTION CODE ENSURES PASSENGER SATISFACTION OTHERWISE COMPLAINT IS TREATED AS NOT CLOSED

PROVIDES FOR DIFFERENT TYPES OF REQUEST LIKE CLEANING, WATERING, PEST CONTROL AND LINEN RELATED REQUEST

68 TRAINS COVERED PRESENTLY o­n NORTHERN RAILWAY


          In keeping with the budgetary announcement for the year 2016-17, Hon’ble Minister for Railways Shri Suresh Prabhakar Prabhu today launched the “Clean My Coach through SMS” Initiative through a three-mode platform through video-conferencing at a ceremony held at Rail Bhawan, New Delhi.Shri Manoj Sinha, Hon’ble Minister of State for Railways, Shri A.K.Mital Chairman, Railway Board and senior Railway officials were also present o­n the occasion at Rail Bhawan.  Shri Janardan Dwivedi Hon’ble Members of Parliament, Rajya Sabha, Smt. Sulekha Gupta, Hon’ble Councillor, Municipal Corporation of Delhi were the distinguished guestsat the ceremonial commencement of the above facilities at New Delhi Railway station(Ajmeri Gate Side).   Senior Railway Officers present at New Delhi Railway station include Shri A.K.Puthia, General Manager, Northern Railway and Shri Arun Arora, Divisional Railway Manager, Northern Railway, Delhi.

In order to buttress efforts of the Railways in bringing in improved cleanliness under the Swacch Bharat Swacch Rail Mission, Hon’ble MR in his Budget speech had announced for introduction of a service ‘Clean My Coach’ o­n pan India basis. As a significant step in thus direction, the system of calling o­n the o­n-board House-keeping Service (OBHS) is automated to provide speedier cleaning services. The OBHS includes scheduled cleaning of coaches twice a day and unscheduled cleaning any time o­n demand of the passenger.

As per the scheme, for any cleaning requirement in the coach, passenger sends an SMS indicating his PNR through SMS o­n 58888, Mobile App freely downloadable from Play Store or o­n cleanmycoach.com. This is immediately acknowledged along with a code. A message is also sent by the server to the mobile number of OBHS staff travelling o­n the same train along with the details of the passengers such as coach number, berth number. OBHS staff contacts the passengers, carries out the cleaning work as per demand. If the passenger is satisfied, he discloses the code received during acknowledgement and OBHS staff in turn sends the same code through SMS and the complaint is then treated as closed. If the passenger is not satisfied, he/she doesn’t disclose the code and the complaint is treated as not closed. A three-level of reminder SMS shall be generated by the system, if the request is not closed.

This service empowers the citizen to get an important service o­n board and is in line with the objectives of the Digital India Programme launched by Hon ‘ble Prime Minister of India. Besides, by ensuring cleaning of coaches same is also contributing to Mission Swachh Bharat, also launched by Hon’ble Prime Minister of India.

This scheme has been tried out o­n 43 divisions across Indian Railways. For a seamless service it is also planned to cover even those trains which have not been provided with OBHS facility.  In non OBHS trains cleaning, watering etc. as demanded by passenger is being arranged at nearest feasible station. Progressively, trains originating from other 24 divisions shall also be covered in the current year.  

Speaking o­n the occasion at New Delhi railway station, Shri Janardan Dwivedi lauded the efforts of the Railway in improving cleanliness as part of the Swacch Bharat programme and appreciated that this technology based endeavour is a good initiative. He also stressed that alongside requests of illiterate persons who are unable to use these modes should also be addressed by o­n-board staff o­n priority.

DEDICATED SMS MOBILE NUMBER 58888 CATERS TO CLEAN MY COACH INITIATIVE

DEDICATED WEBISTE WWW.CLEANMYCOACH.COM

MOBILE APP CLEANMY COACH


SATISFACTION CODE ENSURES PASSENGER SATISFACTION OTHERWISE COMPLAINT IS TREATED AS NOT CLOSED

PROVIDES FOR DIFFERENT TYPES OF REQUEST LIKE CLEANING, WATERING, PEST CONTROL AND LINEN RELATED REQUEST

68 TRAINS COVERED PRESENTLY o­n NORTHERN RAILWAY


          In keeping with the budgetary announcement for the year 2016-17, Hon’ble Minister for Railways Shri Suresh Prabhakar Prabhu today launched the “Clean My Coach through SMS” Initiative through a three-mode platform through video-conferencing at a ceremony held at Rail Bhawan, New Delhi.Shri Manoj Sinha, Hon’ble Minister of State for Railways, Shri A.K.Mital Chairman, Railway Board and senior Railway officials were also present o­n the occasion at Rail Bhawan.  Shri Janardan Dwivedi Hon’ble Members of Parliament, Rajya Sabha, Smt. Sulekha Gupta, Hon’ble Councillor, Municipal Corporation of Delhi were the distinguished guestsat the ceremonial commencement of the above facilities at New Delhi Railway station(Ajmeri Gate Side).   Senior Railway Officers present at New Delhi Railway station include Shri A.K.Puthia, General Manager, Northern Railway and Shri Arun Arora, Divisional Railway Manager, Northern Railway, Delhi.

In order to buttress efforts of the Railways in bringing in improved cleanliness under the Swacch Bharat Swacch Rail Mission, Hon’ble MR in his Budget speech had announced for introduction of a service ‘Clean My Coach’ o­n pan India basis. As a significant step in thus direction, the system of calling o­n the o­n-board House-keeping Service (OBHS) is automated to provide speedier cleaning services. The OBHS includes scheduled cleaning of coaches twice a day and unscheduled cleaning any time o­n demand of the passenger.

As per the scheme, for any cleaning requirement in the coach, passenger sends an SMS indicating his PNR through SMS o­n 58888, Mobile App freely downloadable from Play Store or o­n cleanmycoach.com. This is immediately acknowledged along with a code. A message is also sent by the server to the mobile number of OBHS staff travelling o­n the same train along with the details of the passengers such as coach number, berth number. OBHS staff contacts the passengers, carries out the cleaning work as per demand. If the passenger is satisfied, he discloses the code received during acknowledgement and OBHS staff in turn sends the same code through SMS and the complaint is then treated as closed. If the passenger is not satisfied, he/she doesn’t disclose the code and the complaint is treated as not closed. A three-level of reminder SMS shall be generated by the system, if the request is not closed.

This service empowers the citizen to get an important service o­n board and is in line with the objectives of the Digital India Programme launched by Hon ‘ble Prime Minister of India. Besides, by ensuring cleaning of coaches same is also contributing to Mission Swachh Bharat, also launched by Hon’ble Prime Minister of India.

This scheme has been tried out o­n 43 divisions across Indian Railways. For a seamless service it is also planned to cover even those trains which have not been provided with OBHS facility.  In non OBHS trains cleaning, watering etc. as demanded by passenger is being arranged at nearest feasible station. Progressively, trains originating from other 24 divisions shall also be covered in the current year.  

Speaking o­n the occasion at New Delhi railway station, Shri Janardan Dwivedi lauded the efforts of the Railway in improving cleanliness as part of the Swacch Bharat programme and appreciated that this technology based endeavour is a good initiative. He also stressed that alongside requests of illiterate persons who are unable to use these modes should also be addressed by o­n-board staff o­n priority.