14 July 2017


After the successful commencement of Check-in facility by Air India and Jet Airways at New Delhi and Shivaji Stadium Metro station of Airport Express Line last year, ‘Vistara’ today became the third airline to commence check –in facility for its passengers using this Line.

‘Vistara’ today started check-in facility from the New Delhi Metro station of the Airport Express Line inaugurated by Dr Mangu Singh, Managing Director/DMRC and Mr. Phee Teik Yeoh, CEO, Vistara in the presence of Mr. Ashwani Lohani, CMD, Air India and other senior officials from DMRC, DIAL, Air India, Jet Airways. This facility would help airport bound passengers of ‘Vistara’ who can check in at the station at their convenience or drop their baggage if already checked-in using Vistara’s website or mobile app.

Speaking on the occasion, Mr. Phee Teik Yeoh, CEO, Vistara, said, “At Vistara, our efforts constantly revolve around delighting our customers with a seamless and personalized flying experience not only in the air but also on the ground. Our partnership with the Delhi Metro Rail Corporation (DMRC) and Delhi International Airport (DIAL) adds to the multiple check-in options we offer to our customers. This will allow our customers to breeze through the check-in process at any of the Airport Express Line metro stations in Delhi with the same efficiency as they experience at the airport.”

Appreciating Airlines effort on the occasion, Dr. Mangu Singh, MD, DMRC said, “This initiative is expected to benefit the flight bound passengers and encourage them to use this facility also while travelling on the Airport Express line. We expect more and more Airlines to come forward and introduce check-in from these Metro stations to give their passengers an alternative and also a world class experience with great convenience on the Airport Express Line”.

On this occasion Mr. Jayaraj Shanmugam, Chief Commercial Officer, Jet Airways said “as one of DIAL’s principal partners in this pioneering initiative with Delhi Metro, Jet Airways is proud to have played a key role in the achievement of this impressive milestone. We congratulate DIAL on achieving 1.5 lakh smiles by facilitating a seamless check-in experience at select Delhi metro stations. As India’s premier, full service airline, Jet Airways has always at the forefront of service innovations that enhance the comfort and convenience of its guests, in line with the airline’s Guest First philosophy. Together with DIAL and DMRC, we look forward to bringing the #JoyofFlying to more of our guests.”

The occasion was also marked by the announcement of record 2 lakh passenger baggage check-in at these two stations since the DMRC took over the operations of Airport Express Line from July 2013. The baggage check-in by Air India & Jet Airways which used to be around 40-50 per day earlier touched an all time high of around 500 per day in the month of June 2017. This is an increase of almost ten times and an indication of the growing popularity of the check-in facility available on the Airport Express Line. This figure is going to increase further with Vistara too joining the league of Air India and Jet Airways from today.

Congratulating all stakeholders, CEO-Delhi International Airport Ltd (DIAL), Mr I Prabhakara Rao said, “Innovation and technology are the cornerstones of our successful operations. We introduced City-Check-in facility at Airport Metro in the interest of customer centricity. It is heartening that this has drawn such an exciting response from the users. For us, the passenger checking-in remotely or the one reaching the airport directly are seamless. As the operator of country’s capital airport, we owe the responsibility of making the airport, user-friendly for tourists. We are indeed thankful to Air India and Jet Airways for partnering with us. We also warmly welcome the latest entrant for this facility -Vistara. Our special thanks to DMRC for providing the infrastructure and giving their undeterred support.”

He further added, “Delhi is more than a city. It is a mecca of food and most significant historical marvels of India. Today the discerning traveler in Delhi checks-in his baggage, hours in advance. This means now he has the freedom to explore the tradition, people and culture of this truly bustling city. Once the passenger reaches the Delhi Airport, DIAL along with its partners ensures that he gets a memorable experience.”

The introduction of check-in facility is the outcome of sustained joint efforts by DMRC,DIAL, Air India and Jet Airways in the direction of a smooth and comfortable journey both at the Metro stations as well as the Airport.

PROCEDURE OF CHECK-IN: The airport passengers can obtain their boarding pass at the city check-in counters operated by these Airlines and check-in the luggage as well at both New Delhi and Shivaji Stadium Metro stations of Airport Express Line. The checked-in baggage then gets transferred to IGI Airport’s Terminal-3, through a secured Baggage Handling System (BHS). The highly sophisticated BHS ensures that baggage reaches airport in time. Check-in can be done from 02 hours to 12 hours before the scheduled departure of the flight. The flight check-in facility from the stations closes two hours prior to the departure time. Free luggage trolleys are also available for passengers at the entry gates and platforms at all Metro stations of the Airport Express Line.For more details on City Check-in, passengers may contact Helpline Numbers of these Airlines or DMRC Helpline No. 155370.