13 March 2015

Indian Railways Launch ‘182’ Security Helpline Number

As announced by Shri Suresh Prabhakar Prabhu, Hon’ble Minister of Railways while presenting the Railway Budget – 2015, Minister of Railways has launched a three digit toll free all India Security Helpline Number ‘182’.

This security helpline system has been launched by Indian Railways through security controls of Railway Protection Force (RPF) for providing round the clock security related assistance to the passengers all over the country, and will particularly provide safety cover for women in distress.

The new security helpline number 182 has been made operational o­n all Divisions over South Central Railway, wherein users of all service providers (landline and mobile users) can call o­n this toll free number which will automatically reach the concerned Divisional Control Office depending upon the location of the user/complainant.

The facility will provide speedy assistance to the passengers in the event of theft, pick pocketing, left behind luggage, harassment of lady passengers, unauthorised persons travelling in ladies coaches and coaches meant for differently abled rail passengers. The complaints received o­n RPF security helpline are forwarded to the concerned RPF Post, GRP (Govt. Railway Police) Post or train escort party for necessary action.

On South Central Railway, this type of helpline system was functional since 2nd October, 2014 with a four digit number ‘1322’. Till date it has received 234 complaints which were attended by the concerned staff and simultaneously informed the complainant about the outcome and their feedback obtained. This number will also remain operational o­n SCR for a period of six months till 182 becomes noted and popular amongst rail users.