February 12, 2016


The Mobile App for the Centralized Public Grievances Redress & Monitoring System (CPGRAMS) is another innovative initiative towards translating the vision of “ART of Governance” by Hon’ble Prime Minister Shri Narendra Modi. The Department of Administrative Reforms and Public Grievances (DARPG), the nodal agency to formulate policy guidelines for citizen-centric governance in the country and to redress grievances of citizens, has been making endeavours to bring excellence in public service delivery and to redress grievances of citizens in a meaningful manner by effectively coordinating with different Ministries and Departments of the Government and trying to eliminate the causes of grievances. In this direction, a further step has been taken by providing M-access to citizens through mobile phones. The mobile app will not only allow the people to lodge their grievances, but can also track the status of the redress of their grievance.
The Department of Administrative Reforms and Public Grievances (DARPG) Quick Response under the guidance of PMO has created a Mobile APP for Android based mobiles to facilitate lodging of public grievances on the Public Grievances (PG) portal. The Mobile App can be installed by logging to the portal and capture. The (QR) code has been provided on the PG-portal http://pgportal.gov.in which can be captured & scanned on to the smart phone using QR Code Reader. Download the App through the captured link and install the app in your Android mobile, after which grievances can be sent from the smart phone directly on to CPGRAMS. The citizen can lodge a grievance, lodge a reminder/ clarification, view status, etc any time – anywhere using this Mobile App.
The Mobile App was recently launched by Dr. Jitendra Singh - Hon’ble Minister of State (PP), Govt. of India. Speaking on the occasion, Dr. Singh said that he hoped the common public will make maximum use of the mobile app since the mobile phone has emerged as the easiest way of communication from anywhere across the country. CPGRAMS is a Government of India portal aimed at providing the citizens with a platform for speedy redress of their grievances through effective & efficient monitoring of grievances by the concerned Ministry/Department/State including the nodal agencies. CPGRAMS was launched by DARPG in technical consultation with NIC in 2007.